Expertise

EXPERTISE - Cisco:

  • Cisco Unified Communications Manager
  • Cisco Unified Contact Center
  • Cisco Unified Customer Voice Portal
  • Cisco Unified Presence
  • Cisco Unity
  • Cisco Unity Connection
  • Cisco Unified Meeting Place
  • Cisco Unified Wireless Networks
  • Cisco Unified Computing System

EXPERTISE – Other Technologies:

  • VMware – Across all platforms of VMware
  • Riverbed – Enterprise Support
  • Juniper- Enterprise Support
  • Microsoft – Across Applications (Sharepoint, Exchange, AD, Lync)
  • SAN – NetApp, EMC, HP, IBM
  • Security – IBM, Cisco, Sonicwall, UTM

Experience

  • Engineers with past experience from Cisco TAC, Cisco Advanced Services, Microsoft and VMware TAC form the backbone of its delivery team
  • Manages around 55,000 Cisco Unified Communications manageable devices from its ITIL compliant Network Operations Center
  • Successfully managed and supported unified Communications Infrastructure of a leading Office Space provider across 400 Cities in 70 Countries for 4 years
  • Currently manages and supports around 60+ customers of our partners on a daily basis for MACDs, IOS upgrades, Cisco TAC Cases and Advanced Troubleshooting handling around 1500+ Alerts a day, 550+ Change Orders a day
  • Cisco UC Managed Services include support on technologies such as CUCM, UCCX, UCCE, Telepresence, CVP, Unity, Wireless and Meeting Place
  • So far, NetworkerUK has brought up numerous Bugs to the notice of Cisco TAC and brought to resolution
  • Manages 4 Data Centers in USA for our partners having multi-vendor platforms such as VMware, Hitachi, NetApp, EMC, Quantum D2 and IBM
  • Manages 600+ Cisco Video Surveillance 2500 series IP Cameras and associated devices for a large Airport in USA
  • Delivered Technical Services for a large refreshment project involving 1000 devices across 300 sites in USA including Project Management, Implementation support from NOC, Configuration Management, remote testing and commissioning
  • Around 500+ servers on Microsoft Server and application platforms such as Active Directory, Exchange Server, SharePoint and Lync 2010 are being managed from NetworkerUK NOC by the Microsoft team for Incidents, administration and troubleshooting for our partners across USA, UK and Australia
  • Managed Services team is supported extensively by its engineering team for new process and technology acquisition before it is moved to the NOC
  • One of the very few companies with experience in using world class monitoring and management suites such as Prognosis, Spectrum, Solarwinds Orion, Kaseya, LPI, HP Openview, N-Able, IT 360, Loglogic, RTMT, Cisco MARS, Tripwire, Nimsoft and service desks such as Remedy, Unicenter, Connectwise, Autotask etc
  • The Service Delivery is line with ITIL v3 standards and information security practices are in line with ISO27001 standards
  • Strong Transition Process, Adherence to Partner SOPs, SLAs through quality monitoring in troubleshooting approach, in house training and customer etiquette practices
  • A Medium Cisco Unified Communications roll out experience in North America for 2000 devices across 100+ sites inclusive of Call Manager Server Clusters, Unity Servers and IPCC Servers through all the Phases of Staging, Racking and Stacking, Transformation, Decommissioning of old system and Floor walking and training
  • A large roll out experience in 2009 for Cisco Hosted Unified Communications Solutions (HUCS) with dual head ends in USA inclusive of Meeting Place, Web Conferencing, Plycom Video Conferencing and ISI Call Accounting system and more than 10,000 handsets
  • Provided worldwide hardware refreshment support for Cisco Routers and Switches across 30 countries in 6 continents
  • A Large Cisco Unified Communications migration was performed in 2011 by NetworkerUK engineers for world's Largest Entertainment Company's Cisco UC environment for around 7000 users in Europe
  • A Large Cisco Unified Communications implementation for a large European customer across 17 locations in India across all the phases starting from Site Survey, Staging, Transformation and training